Last Updated: 27 August 2025

At WPToolMart.com, we stand behind the quality of our WordPress themes and plugins. This policy outlines our refund terms for single item purchases and membership plans.

7-Day Money Back Guarantee (Single Items Only)

We offer a 7-day money back guarantee for single item purchases from the date of purchase. This guarantee ensures you can shop with confidence.

Eligible for Refund

We will process refunds in the following situations:

  • Item not functioning without purchase key – If the theme or plugin fails to work properly due to licensing or activation issues on our end
  • Item completely non-functional – If the item cannot be installed or activated despite following proper installation procedures
  • Item significantly different from description – If core functionality described in the product listing is missing or misrepresented

Not Eligible for Refund

Refunds will not be provided in these circumstances:

  • Working items – Items that function as described and can be properly installed
  • No installation attempt – If you haven’t attempted to install or use the item
  • Compatibility issues – Items incompatible with your specific hosting environment, theme, or plugin setup
  • Change of mind – Simply deciding you no longer want the item after successful installation
  • User error – Issues arising from incorrect installation or configuration
  • Customization requests – Requests for modifications not included in the original item

Item Replacement Option

Before requesting a refund, we encourage you to contact us for item replacement. If your purchased item isn’t working properly, we can replace it with an alternative item of similar value that better suits your project needs.

Membership Plans

No refunds are available for membership plans under any circumstances. All membership plan sales are final.

How to Request a Refund

To request a refund:

  1. Contact us at [email protected] within 7 days of purchase
  2. Include your order number and detailed explanation of the issue
  3. Provide screenshots or error messages if applicable
  4. Allow up to 48 hours for our response

Processing Time

Approved refunds will be processed within 5-7 business days to your original payment method.

Contact Us

Questions about this refund policy? Email us at [email protected]

This policy applies to all purchases made through WPToolMart.com and is subject to change without notice.